CS L1 Information
Local Download MB Terminals
Local Download MB Terminals
Host IP Update
for Native Terminals
Host IP Update
for Native Terminals
TWC / Spectrum Call management
This handbook has the purpose to inform the proper management of TWC/Spectrum calls since we get charged per each call lasting more than 90 seconds, so it’s important that the caller is completely verified prior to the 90 seconds. Also, the 90 ...
JAMAICA SYSTEM VPN
The purpose of this is to let you know how the VPNs are configured in the Jamaica System. Please review the attachment. ...
H2O Locus Products Information
LOCUS is the direct provider for all of our H2O products including its brands such as H2O Bolt, Envie, and EasyGo. Here you’ll find detailed information about products like top ups, pins and activations, commission plans, instant spiffs, transaction ...
Reporte de Pagos para Web Service Japain
Es probable que se reciban llamadas de parte de comercios que trabajen con el WebService Japain. Anjunto está un manual para saber cómo se reportan estos pagos.
QOS Document
This attachment will show you everything about our Quality Of Service.
QA Document
Document attached for QA Purposes
Reports requested to Database
...
Sim Card Assignment from Emida Support Site (ONLY FOR ISOS)
Sim Card Assignment from Emida Support Site (ONLY FOR ISOS)
Escalation Guide to L2 Team
Good day team, Please see the attached manual for the proper escalation method to L2 agents. Remember that an Escalation must be sent within 15 min MAX. Also note: 1 - Do we request an update on the ticket after escalated? If so? ...
Reason to Direct Merchants to their ISO/REP
The reasons described below are the only ones when we indicate our merchants to get in contact with their Representative or ISO: 1. To Increase Credit limit 2. Commissions information. Only for base products. ...
TABLERO INFO.
TABLERO INFO.
Zoho Ticket Response Procedure
This manual has been created in order to response emails from our clients when a Ticket is received. All responses should be sent from Zoho, so the email thread for the issue will be saved under the Ticket. Please download and read the manual located ...